IT Support and Advice

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Third-Party Apps

The way we use apps is changing. The process for students using and accessing applications at the College is being updated.
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All students, staff and parents have access to College IT Support. This support is limited to an educational scope, and devices or support requests outside of this scope may be turned away.

You can get help and support fast by searching for your issue on the right hand side of this page.

We can help with a range of issues, from password resets to virus removal. We are here to support the learning outcomes of every student. Every Student, Every Lesson, Every Day.

Once a service request has been lodged with us, you will receive an email confirming your request for help. This email will specify the unique SD number. You can use this when contacting us to refer to your open request.

Contact

You can contact the team through the following forms:

The majority of issues you experience have probably already been solved by our team before. Search for your issue on the right hand side of this website to get instant support.

All forms of help through the IT Support team will be lodged as a service request. If you contact us in another form, we will open this service request on your behalf. If you would like to do it directly you can do so here.

You can call the IT Service Desk during support hours (see below) on 08 9303 7456. If you have an open service request, you should have that handy when you call us.

You can also send us an email directly at josephbanks.sc.itsupport@education.wa.edu.au. Emails will be answered during support hours.

Support Hours

Below you can find our support hours.

During semester, the IT Support team is available at the below times. Please note that service hours are subject to change and may differ on special days such as Sports Carnivals and Reward Days.

 Monday to Friday         8.00am to 4.00pm

During school holidays, the IT Support team is available at the below times. Please note that the Department of Education enforces mandatory shutdowns over the summer holidays. These dates are subject to change each year and information will be posted close to close times.

Monday to Friday         8.30am to 3.00pm